• +351 22 741 88 30 / Call to the national fixed network /
  • info@lemonribbon.pt



The shopping cart is currently empty. You can go back and start adding products.

Refund Policy

If for any reason you wish to return a product, you may do so freely, without any penalty and without the need for justification, within a period of 14 (fourteen) days from the day following the day on which, directly or through a third party indicated by you , other than the carrier, acquires physical possession of the product.
In the event that several products have been ordered in a single order and the products are delivered separately, the 14 (fourteen) days will be counted from the day following that in which, directly or through a third party indicated by you, you acquire physical possession of the last product.
In order to exercise your right of free termination of the contract, you must communicate this intention to NICI by means of an unequivocal declaration of termination of the contract, and may use the abovementioned contacts for this purpose. If you wish, you can use, for this purpose, the free resolution form template that is attached to these Terms and Conditions.
If you choose to submit the free resolution form template electronically or any other unambiguous declaration of resolution via the website or by email, NICI will send it to you without delay and in a durable medium (eg by post electronic) an acknowledgment of receipt of the declaration of termination of the contract.
The product must be returned to the “order processing/return address” identified above, that is, to Rua Nossa Senhora de Fátima, n. 128, 4535-217, Mozelos, Santa Maria da Feira.
In either case, the product must be returned within a maximum period of 14 (fourteen) days from the date on which it communicated to NICI its decision to terminate the contract, leaving the customer responsible for all costs and expenses arising from it. of the return of the product.
You must keep and present, upon return, the purchase receipt, as well as return the product in the proper conditions of use, not exceeding the handling that is usually allowed in a commercial establishment, intact, in the original packaging, with all its labels. identification and with any accessories, instruction manuals or other documentation.
If the product is returned under the right of free termination of the contract, it will be refunded, without undue delay and within a maximum period of 14 (fourteen) days from the date on which NICI is informed of its decision to terminate the contract, all payments made, including delivery costs, but excluding, as mentioned above, costs incurred in returning the product, without prejudice to NICI's right to withhold the refund of the price until it has received the returned goods, or until you present proof of their return, whichever comes first.
In principle, NICI makes refunds via bank transfer to the customer's bank account, which the customer expressly declares to accept. Alternatively, if the customer accepts, a voucher may be issued for later use on the NICI website or the exchange of the item for another of equal or greater value may be allowed, in the latter case, the customer will bear the difference in price.

NICI ensures compliance of the goods purchased on the website, in accordance with the provisions of Decree-Law No. 67/2003, of April 8, with the amendments introduced by Decree-Law No. 84/2008, of 21st of April May.
The warranty is applicable if the non-conformity of the purchased product exists at the time of delivery and manifests itself within 2 (two) years from the date of delivery of the good.
If you detect the non-conformity of the product, you must, within a maximum and non-extendable period of 2 (two) months from the date on which you detected the non-conformity, contact NICI, providing the product details, the number of the order and identifying the non-conformity in question, which you should do to the Customer Support Center contact addresses identified above.
The return of the product must be made to the "order processing/return address", better identified above.
If, after examining the product, NICI verifies that there is effectively a defect or non-conformity of the purchased product, the customer may choose to request that the good be replaced free of charge, through repair or replacement, by appropriate reduction in price or for termination of the contract with full refund of the price. As mentioned, these rights must be exercised within a maximum and non-extendable period of 2 (two) years from the date of delivery of the product, under penalty of forfeiture.
NICI will repair, deliver a new product or refund, in whole or in part, the price, depending on your choice, as soon as possible and always within a maximum period of 30 (thirty) days.
If you choose to terminate the contract, with the concomitant return of the price, you will be refunded the price of the product, as well as the delivery costs and any costs of returning the product that you have to bear. The refund of such amount will be made by bank transfer.
Defects or malfunctions resulting from inappropriate use of the product, non-compliance with the instructions/indications that accompany the products or resulting from repairs carried out by unauthorized third parties are excluded from the scope of the warranty. The warranty also does not cover the life of the battery, nor damage caused by water when the products are not resistant to it.
The warranty on watches does not cover, namely:
(i) battery life;
(ii) water damage when the watch is not water resistant, or is used beyond its intended depth;
(iii) cracking and aging due to use (eg scratched glass, changing the color and/or material of belts and chains, aging/peeling of coating, etc.);
(iv) any damage to the watch caused by abnormal and abusive, careless and/or negligent use or accidents (eg broken glass, dents, dents, crushing) incorrect use and/or disregarding the instructions for use provided by NICI;
(v) unauthorized third party handling of the watch (eg battery replacement, service or repair) or when any change is made to its original condition beyond NICI's control.