• +351 22 741 88 30 /
  • info@lemonribbon.pt

Menu

Cart

The shopping cart is currently empty. You can go back and start adding products.

Frequently Asked Questions

1. How do I order?

Select the products you want by browsing through the different categories or using the search. You can add any product to your cart by clicking on the photo to see more details about the product and clicking on “Add to cart”. You can choose to continue your purchases or complete them through checkout. To finalize the purchase, you can do so if you are already registered or continue as a guest. Finally, select a shipping option, a payment method and confirm your order.

2. Can I know the status of my order at any given time?

Your order is normally processed within 48 working hours of payment. It is always possible to track orders placed through "My Account" in the "Order history and details" section. If you are not registered, you can follow your order through the link indicated in the shipping confirmation email. 2. Can I know the status of my order at any given time?

3. What are the possible forms of payment?

During the checkout process you will have to choose a payment method in order to complete the purchase. Payment methods may vary by country of shipment. Below are available payment methods:

Bank transfer

Multibanco (Automatically generated reference to pay for services)

MBWAY (via your MBWAY application or your bank - Time is limited to approve payment - It is not made by sending to a specific mobile number. You must confirm the purchase within a limited period. After this time limit the purchase order expires, in these cases it will be necessary to repeat the purchase process to receive a new notification)

4. Shipping Costs


Domestic shipments (Mainland Portugal):

  1. €4.50 on orders up to €29.99
  2. Free on orders over €30.00

You can track the shipment by DPD at DPD | Your delivery experts

National shipments (Azores and Madeira):

  1. €19.99 on orders up to €49.99
  2. Free on orders over €50.00

You can track the shipment by DPD at DPD | Your delivery experts


International shipping : prices on request to info@lemonribbon.pt

These values are subject to change without notice. Please always confirm in the shopping cart the amount of postage to be paid.

Shipments to mainland Portugal take up to 3 working days (Monday to Friday) and Islands 7 to 15 days, counting from the date of shipment of the order.

For international shipments, the delivery time can be 4 to 10 business days (Monday to Friday), depending on the destination and the shipping company indicated.

As soon as the order is delivered to the transport services, the Customer will receive an SMS or an email with the order tracking number. We are not responsible for possible delivery delays caused by shipping services.

In case the customer receives the order in bad condition, he/she will have to sign with reservation (for example, indicating the packaging flaws).

5. Is it necessary to send proof when making the payment?

If payment is made by bank transfer, it must be mandatory to send proof. In other cases, it is not necessary to send proof as the order is processed immediately as soon as payment is made.

6. Where do we ship?

At the moment, our online store is available for Portugal (Mainland and islands) and will soon be available for ordering and shipping to the following countries:

Germany, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Corsica, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece & Crete, Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Monaco, Norway , Poland, Czech Republic, Romania, Serbia, Sweden and Switzerland.

7. Is someone at the address necessary to receive the order?

Yes it is! In the same way that each customer gets proof that they paid for the order, we have to keep proof that the order was actually delivered. For this reason it is necessary to sign the receipt of the order when it is delivered by the carrier.

8. Do you have a physical store?

We have authorized dealers all over the country, contact us if you need help finding a point of sale near you!

9. Returns

In the event that several products have been ordered in a single order and the products are delivered separately, the 14 (fourteen) days will be counted from the day following that in which, directly or through a third party indicated by you, you acquire physical possession of the last product.

In order to exercise your right of free termination of the contract, you must communicate this intention to NICI by means of an unequivocal declaration of termination of the contract, using the contacts available in the "Contacts" tab of the online store page for this purpose. line. If you wish, you can use, for this purpose, the draft form of the free resolution form found at the end of the Terms and Conditions.

If you choose to submit the free resolution form template electronically or any other unambiguous declaration of resolution via the Website or by email, NICI will send it to you without delay and in a durable medium (eg by post electronic) an acknowledgment of receipt of the declaration of termination of the contract.

The product must be returned to the “order processing/return address” identified above, that is, to Rua Nossa Senhora de Fátima, n. 128, 4535-217, Mozelos, Santa Maria da Feira.

In either case, the product must be returned within a maximum period of 14 (fourteen) days from the date on which it communicated to NICI its decision to terminate the contract, leaving the customer responsible for all costs and expenses arising from it. of the return of the product.

You must keep and present, upon return, the purchase receipt, as well as return the product in the proper conditions of use, not exceeding the handling that is usually allowed in a commercial establishment, intact, in the original packaging, with all its labels. identification and with any accessories, instruction manuals or other documentation.